Last Updated:  August 26th, 2021

As part of providing Packback Questions to our users, Packback may use data processors with access to subscriber data (each, a “Subprocessor”). When engaging any third party Subprocessor, Packback executes an agreement implementing its applicable obligations.

Below is important information about the identity and role of each Subprocessor.

Subprocessor Name	Purpose of Processing	Location
Atlassian	Project management software	US
Amazon Web Services	Data backup storage	US
Braintree	Payment processing	US
Cloudflare	Networking	US
Domo	Data visualization software	US
Google Cloud Platform	Cloud hosting and data storage	US & CA
Hotjar	Survey response collection	US
Mailchimp (Mandrill)	Email automation	US
Outreach	Email automation	US
Pendo	Product analytics	US
Salesforce	Sales support	US
Salesforce Pardot	Marketing support	US
Sentry	Error tracking	US
Slack	Internal communication	US
Survey Monkey	Survey response collection	US
Stitch Data	Data ETL	US
Stripe	Failover payment processing	US
Wufoo	Form building	US
Zapier	Support services	US
Zendesk	Cloud-based customer support services	US

Subscribing to Updates to the Subprocessor List

To subscribe to updates to Packback’s subprocessor list, send an email to compliance@packback.co.