Get Live Support from the Packback Team
Packback’s weekly instructor office hours give you direct access to an Experience Manager and Product Support specialist, no ticket required. Drop in during any session below to get hands-on help, fast.
Tuesdays: 12PM – 1PM CST
Wednesdays: 9AM – 10AM CST
Thursdays: 12PM – 1PM CST
You can access office hours by joining this link during one of the times listed above.
What You Can Ask in Office Hours
Open office hours will allow you to meet with an Experience Manager and a member of our Product Support team to address any questions you have regarding the following topics:
- Connecting to your LMS
- Uploading a roster
- Setting up due dates
- Product updates
- Any “how to” questions
*If you have a pedagogical question, this is best suited for your personal Experience Manager.
Please note: If there are multiple people you may be in the waiting room until there is an Experience Manager or Product Support person to help you (this should be no more than 10 minutes).